1. User Eligibility aur Account
- Age Limit: User ki umar kam se kam 18 saal honi chahiye (ya guardian ki supervision).
- Account Security: User apne ID/Password ki safety ke liye khud zimmedar hoga.
- Accuracy of Info: User ko sahi naam, address aur contact details deni hogi.
2. Product aur Pricing
- Price Changes: Hum bina kisi notice ke prices badalne ka haq rakhte hain.
- Descriptions: Hum koshish karte hain ki photos aur description sahi ho, lekin screen resolution ki wajah se halka color difference ho sakta hai.
- Typographical Errors: Agar kisi product ka price galat display ho raha hai, toh hum order cancel karne ka haq rakhte hain (Refund ke saath).
3. Payment Terms
- Modes: Credit/Debit Cards, Net Banking, UPI, aur COD (available ).
- Payment Failure: Agar transaction fail ho jati hai aur paise kat jate hain, toh woh bank ke timeline ke hisaab se refund honge.
4. Shipping aur Delivery
- Timelines: Estimated delivery time (e.g., 5-10 business days) sirf ek andaza hai, delay ho sakta hai.
- Verification: Delivery ke waqt OTP ya signature manga ja sakta hai.
.5 Intellectual Property (IPR)
- Website ka sara content (Logo, Images, Text, Design) hamari property hai. Ise kahin aur use karna legal offense hai.
6. Limitation of Liability
- Hum kisi bhi indirect, accidental, ya consequential nuksan ke liye zimmedar nahi honge jo website use karne se ya product delay se ho.
7. Termination
- Agar koi user fraudulent activity (dhokhadhadi) karta hai, toh hum uska account bina bataye block kar sakte hain.
8.Governing Law aur Jurisdiction
- Sabhi disputes (vivaad) [PATNA CITY ] ki courts ke under handle kiye jayenge.
Grievance Redressal Policy
Hum [Aneeshka Enterprises ] mein apne customers ko behtareen service dene ke liye commitment rakhte hain. Agar aapko hamari products ya services se judi koi shikayat hai, toh aap niche diye gaye tareeke se humse sampark kar sakte hain.
Level 1: Customer Support
Sabse pehle aap hamari customer support team se baat karein:
- Email: [info@aneeshkaenterprises.com, aneeshkaenterprises@gmail.com]
- Phone: [8789096465,7903862959]
- Working Hours: [e.g., Morning 10:00 AM to 8:00 PM]
Level 2: Grievance Officer
Agar aapki shikayat Customer Support se 7 dino ke andar solve nahi hoti, toh aap hamare Grievance Officer ko likh sakte hain. Yeh Consumer Protection Act ke tahat ek mandatory requirement hai.
- Name of the Officer: [Officer Ka Naam - Mr. Sudhanshu Kumar ]
- Designation: Grievance Officer
- Email: [Grievance Email - e.g., info@aneeshkaenterprises.com ]
- Address: [Maharaj ghat Patnacity]
3. Timeline (Samay Seema)
Hum law ke mutabiq niche diye gaye timelines ka palan karte hain:
- Acknowledgment: Aapki shikayat milne ke 48 ghanton (48 Hours) ke andar hum aapko ek ticket number ya acknowledgment bhejenge.
- Resolution: Hum koshish karenge ki aapki shikayat ka solution complaint milne ke Ek Mahine (1 Month) ke andar ho jaye.
4. Shikayat Mein Kya Likhein?
Behtar aur jaldi solution ke liye apni email mein niche di gayi details zaroor dein:
- Order ID
- Product ka naam
- Problem ki jankari (Images ya Video agar ho toh)
- Aapka Registered Mobile Number
